Terms & conditions of sale

  • 1 ALL ORDERS must be paid for in full at the time of order
  • 2 Special orders and closeouts can not be returned. All sales are final
  • 3 All products are subject to variations in shade, size, and characteristics of species
  • 4 Customer agrees to pay a 50.00 charge on all returned checks
  • 5 Customer must inspect all materials prior to installation. Once material is installed
    no claim will be honored
  • 6 Returns of any unopened materials will be accepted within 7 days of the sales receipt. Returns are subject to a 25% restocking fee
  • 7 All jobs we measure to allow for a few boxes to be left over for any repairs or damage that might occur. This is done in the event of a product being discontinued
  • 8 Customer must inspect all packaging for damage prior to accepting material. No claim will be made once the material has been accepted by the customer or agent of customer
  • 9 Prices quoted are only good for 7 days and are subject to change due to Manufacturers increases

Installation and sanding requirements

  • 1 The building should be completely closed in with outside windows and doors in place
  • 2 All wet trades (drywall, paint, ceramic) should have completed their work
  • 3 HVAC should be running for a minimum of 1 week prior to material delivery
  • 4 Temperature should be between 60 and 80 degrees Fahrenheit and 30 and 50 percent humidity
  • 5 A humidifier is recommended in colder months when the heat is on causing the wood to contract
  • 6 A dehumidifier is recommended in the warmer months when the ac is on which may cause the wood to expand
  • 7 If not part of the HVAC systems, portable units are recommended
  • 8 Mainland Flooring cannot be held accountable for interior conditions or movement in the floor
  • 9 Installation is only guaranteed on 3/4' subfloor. OSB is not an acceptable subfloor because it lacks the holding power of fasteners or regular plywood. The installation of 1/2" plywood may be required to guarantee installation
  • 10 Furniture, appliances and existing floor coverings must be removed unless stated in contract. If not, there will be a charge of 75.00 per man, per hour
  • 11 Removal and replacement of furniture by Mainland Flooring is at the risk of the homeowner. We can not be held responsible for any damage that may occur
  • 12 If the homeowner is handling floor preparation all floor coverings, padding, staples, tack strips, luan, etc must be removed and must be broom swept and free of debris
  • 13 Any additional work or unforeseen repair work will be additional and charged a rate of 75.00 per man, per hour
  • 14 ANY MATERIALS SUPPLIED FROM HOMEOWNER, BUILDER OR CONTRACTOR THERE WILL BE NO WARRANTY ON THE LABOR SINCE THE MATERIAL WAS NOT PURCHASED FROM MAINLAND FLOORING
  • 15 Sanding the floors require an adequate amount of power. If there is not enough power the homeowner will be responsible for obtaining a licensed electrician
  • 16 Some moldings may be knicked during the sanding process, would be best to remove and/or replace or some touch up may be required
  • 17 Please limit all traffic including pets
  • 18 If floors are finished with waterbased poly 1 week is required for area rug replacement, 2 weeks for oil-based poly
  • 19 Please wait 48 hours before replacing furniture.